FAQ's

Below, you’ll find a serie of questions and answers on our service, which are likely to be of interest to you and which will answer some of your doubts.

  • General information

    What is the service’s timetable?

    The first Washington City Tour buses begin their routes at 9:00 a.m. at Union Station and the last starting time is 5:00 p.m.

    The service operates the 365 days per year.

    How long does each route take?

    One complete tour lasts approximately 2 hours.

    How frequent is the bus service?

    The Red Loop departs every 20 minutes and the Yellow and Purple Loop every 30 minutes. 

    Is there anyone on board who can provide information on the service?

    Yes, on all our buses there is a member of staff who can provide information and who will try to answer all your doubts about the Washington City Tour.

    Where can I take the buses?

    You can board the bus at any of our stops. If you don’t already have a ticket, you can buy one on board.

    Can I go and come back on the same bus?

    The Washington City Tour routes are circular, so you can return to the stop you began at or to any other stop at any time. 

    How can I find the information about the service disruptions? 

    We inform about the service disruptions, we recommend you visit the website the specific day you are going to use the service. 

  • Our fleet of vehicles

    What are the buses like?

    All our buses are red in colour, double decker and feature an open-top upper deck. You enter all of them at the front and exit from the rear, except for wheelchair users, who enter via the rear door.

    Do the buses feature an audio guide?

    Yes, all our buses feature an automatic audio guide system in 11 languages:  English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Korean, Mandarin and Hebrew. Headphones are included. 

    Is there room for wheelchairs?

    All Washington City Tour buses feature an access ramp and room for wheelchairs. Each bus has limited space. 

    Are the buses covered or do they have a roof?

    During the spring –fall they are open top (April- October). They are covered in winter (November- end of March)

    How do I know which bus is doing which route?

    There is not one bus specific for each route. We use all of our buses for all routes. No assigned buses.

  • Tickets and points of sale

    Can I change route on the same ticket?

    You can change route in the tickets that include the three diferent loops. 

    From what age do children have to pay?

    Between the ages of 3 and 11, inclusive, they pay the child rate and from 12 and up they are regarded as adults.

    How much do the tickets cost?

    You can check our prices on our website, we advise you to purchase your ticket via our website, as you’ll get a special rate. 

    Until when can I use my ticket?

    The tickets are valid in periods on 24h - 48 hours, depends on the ticket purchased. 

    Are your buses available for private hire?

    Yes, we have special rates for private hire. For further details, contact us by email or telephone (details in our contact section).

     

  • Rules and services

    Can I bring luggage on board?

    Yes, you can. 

    Can I bring a baby buggy on board?

    Yes, you can bring it. 

    Do I have to bring my own headphones?

    There’s no need. When we hand over your ticket, you will also receive a set of headphones to listen to our automatic audio guide service. However, if you wish, you can bring your own headphones to connect to the bus’s system.

    Are there any specific safety rules for on-board travel?

    Given that the Washington City Tour is a service offered aboard moving buses, it is extremely important that you carefully follow all the safety rules indicated by our on-board staff and by the audio guide system. While travelling, you must not stand, eat, drink, smoke, have open umbrellas on the top deck or throw or extend any object out of the bus.

    Are animals allowed on board?

    Only service animals are permited on board.

    Can I smoke on the bus?

    No. Smoking is strictly prohibited aboard our buses.

  • Problem solving

    I’ve lost my ticket. What can I do?

    Unfortunately, you can only board the bus with a valid ticket, and its loss or theft does not give rise to any entitlement to replacement or refund. Not other forms of payment receipt or reused vouchers are accepted. Once you have acquired your ticket, you must keep it, as you must be able to show it both when boarding the bus and during routine checks. It is the customer’s responsibility to prove that he or she has been supplied with a ticket and, if this has not happened, to ask for one from our on-board staff when making the purchase.

    Where can I send a complaint about the service?

    If you are unsatisfied with our service, you can contact us via email at customers-was@city-tour.com. Please provide all possible information to us so we can study your case and respond as soon as possible.

    I have made a purchase on the webpage but I am not sure if it has been processed correctly. How can I know it?

    If the transaction has been processed correctly, you will receive a confirmation via email. Anyway, if you have coverage problems, do not make the purchase more than once until you receive the confirmation.

    I have made a purchase on the webpage but I have not received the voucher. What do I have to do?

    If you make a purchase and do not receive any email with the vouchers attached, please, contact us in customers-was@city-tour.com and we will send them to you.